PLEASE NOTE: As our office is currently closed, all orders placed now will not be shipped until Tuesday 24th May, 2022. Thank you!

Your Order Confirmation Email

Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes cannot be made once your order is shipped.

Cancellations

All order cancellations must be emailed. Your order is considered current unless cancelled via email by you or Baby Sign and Learn. Orders cannot be cancelled after they have been shipped.

Product Availability

Baby Sign and Learn product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.

Pricing

Baby Sign and Learn reserves the right to change prices without notice.

Payment

We accept payment by Paypal.

Currency

We trade in Australian Dollars only.

Further Identification

We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.

Return and Exchange Policy

Baby Sign and Learn understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are unhappy with your purchase we will cheerfully return/exchange the item/s provided:

  1. all items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days.
  2. the product(s) must be as new, ie: undamaged, unsoiled and in original packaging.
  3. Contact us with the following details at hand: Your name, paypal order number, product name, reason for return and request for replacement, exchange, credit or refund.
  4. We will then contact you with the instructions for returning the products to us.
  5. Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are worn, damaged or without original packaging. These items will be returned to the customer with the customer responsible for any return shipping costs.

If you have requested a refund, a credit will be issued via Paypal within 7 days of receipt of returned goods.

We charge a minimum shipping charge when replacing goods (unless faulty, please read below).

Exceptions to Returnable Products

Products offered on Sale are not returnable unless faulty. This type of sale is considered final.

Missing Item, Damaged in Transit or Dead on Arrival

Upon receiving your package, please ensure you open your parcel then check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.

Products Deemed Faulty

Baby Sign and Learn prides itself on quality control and checks all products to the best of its ability. If however you believe you have a product that is damaged, please contact us as soon as possible with your purchase details. Often problems can be resolved immediately.

Promotional Emails

By placing an order with Baby Sign and Learn you authorize us to send you our promotional emails, exclusive sale offers and new product updates from time to time. Please reply to any email correspondence with the title "unsubscribe" in the subject line. For further information, please view our privacy policy.

Refusal to Supply Services or Products

Baby Sign and Learn reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Baby Sign and Learn believes violates any of the afore mentioned terms and conditions or at Baby Sign and Learn's sole discretion.